Sex Toy Help & Customer Service

Contact Information

Convergence Inc.
16004 SW Tualatin-Sherwood Rd, #441
Sherwood OR 97140

Toll Free: (888) 773-9869
Fax Number: 1-888-F-SEXTOY
Email: doubledildo@ asksextoy.com

Privacy & Security

For your privacy, orders are shipped discreetly in plain box without indication of content, url, or email.

We do not sell the names or addresses of our customers. When you order, you have the option to select if you would like to receive more information about related products or services. If you do not select that option, we only use your contact email for communicating to you about your order.

We uses SSL (Secure Sockets Layer) to ensure your personal and sensitive data is transmitted securely.

Billing & Shipping Information

Billing Information
We gladly accept Visa, Mastercard, Discover, and American Express. We do not accept Paypal nor COD. Your credit card information is encrypted and secured during transaction

Your credit card will be billed by Convergence Inc.

Shipping Information
99% of orders are shipped within one business day from warehouses in East Coast & West Coast. Orders will be carefully packed and shipped in discreet plain boxes via USPS, UPS, and other carriers. We ship to all US States as well as to other countries including Canada, Mexico, United Kingdom, Australia, and etc. We also ship to military addresses.

To see exact shipping fee, please fill out necessary information during checking out process.

Refund & Exchange Policy

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please call 617-666-7826 or email doubledildo @asksextoy.com. Please allow up to 3 weeks to receive your replacement or refund.

In your return package please include:

The packing slip
A note telling us what the problem was
A note stating whether you would like a refund or an exchange for another item. If you do not include a note, you may not be refunded!